Refund policy

Return & Refund Policy

Last Updated: 15/06/2026

At [STORE NAME], customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

To be eligible for a return or exchange, the item must:

  • Be returned within 7 DAYS of delivery.
  • Be unused, unwashed, and in its original condition.
  • Have all original tags, labels, and packaging intact.
  • Not show signs of wear, damage, alteration, or misuse.

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

Customers must initiate a return request within 7 Days from the date of delivery.

Requests submitted after this period may not be eligible for return, exchange, or refund.

3. How to Request a Return

To initiate a return, please contact our support team at Vrikfashion@gmail.com with:

  • Order Number
  • Customer Name
  • Reason for Return
  • Photos of the product (if damaged, defective, or incorrect)

Our team will review your request and provide further instructions.

4. Exchange Policy

We offer exchanges for:

  • Incorrect size received
  • Defective or damaged products
  • Incorrect product delivered

Exchanges are subject to product availability. If the requested replacement item is unavailable, a refund or store credit may be offered.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please notify us within [X DAYS] of delivery.

Customers may be required to provide photographs or videos of the product for verification.

Once approved, we will arrange a replacement, exchange, or refund at no additional cost.

6. Refund Process

After the returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will be processed to the original payment method used during purchase.

For Cash on Delivery (COD) orders, refunds may be issued via bank transfer, UPI, or another approved method.

7. Refund Processing Time

Approved refunds are generally processed within [REFUND PROCESSING TIME].

Depending on your bank, payment provider, or card issuer, it may take additional time for the amount to reflect in your account.

8. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Products purchased during clearance or final-sale promotions
  • Gift cards or store credits
  • Products damaged due to customer misuse
  • Items returned without original tags or packaging
  • Customized or personalized products (if applicable)

9. Return Shipping Costs

For Customer-Initiated Returns

If a return is requested for reasons such as change of mind, incorrect size selection, or personal preference, return shipping costs may be the responsibility of the customer.

For Our Errors

If the return is due to:

  • Damaged product
  • Defective product
  • Wrong item shipped

[STORE NAME] will cover all applicable return shipping costs.

10. Cancellation Policy

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation requests may not be accepted and customers may need to follow the return process after delivery.

We are committed to providing a fair and hassle-free shopping experience for our customers.